We trust that our years of hands on experience, coupled with the factory training our technicians receive, will
help us solve your equipment problems.
Please understand that repair/replacement parts may not be available
for certain makes or models. It is suggested to call/e-mail
us before driving any significant distance or prior to sending an item to be sure that what you need is available.
you send your item to us print and complete a "TACKLE REPAIR REQUEST FORM"
sheet -from the right margin of this page or from the 'Fishing' or 'Contact us' pages, but if you don't use the form
always include your name, address, city, state, zip, e-mail address and a phone number where you can be reached. Clearly
indicate what you want us to do. If using other than a credit card for payment, be sure to add the proper deposit
(and return shipping fees when required) and to indicate how you want the item returned. ( for example you ship a trolling
motor for repair and indicate that you will pick it up when it's ready ) Indicate how you wish to pay for the
service performed. ( for example you mail a reel for service and you can include your charge card information for payment
If your item is to be serviced under a manufacture's warranty you must state that and also include "proof"
of the purchase date. Some of the companies we work for require that you send return postage, so make sure of what your warranty
covers before sending the item. Warranty repair does not cover accidental damage or abuse. If you dropped it
and now it doesn't work that's not a warranty issue. If the item is not covered by warranty, you will be responsible
for the repair and shipping costs. If there is any doubt, call/e-mail
before sending your item.
We don't want to sound mercenary, but believe it's important that we both know what
is expected of each other. The companies we represent for warranty repair, place us under certain restrictions. In cases,
we must supply your proof of purchase information to the company. Replacement parts can not be issued as warranty
items, they must be installed. Again if there's any question call/e-mail
first. We guarantee our work and any parts that we install for a period of 90 days. Electrical
parts that are purchased, and not installed by us, are not guaranteed and are non-returnable.
Make sure of what you order. If you do not supply a part
number we can't guarantee what we send will be what you think you've ordered. We unfortunately get requests for items
such as "the black thing under the round part". To insure correctness use the model number and the part number.
This has been a problem with reels. Always include any available information on reels ie country of origin, revision number
or year/date (on foot). We won't be responsible for mistakes of this nature.
If it is decided ALL ROD REPAIR IS NON-WARRANTY
warranty repair on fishing rods contact the rod maker.